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Eligibility: Returns are accepted only in cases where products are damaged, defective, incorrect, or fail to meet agreed quality standards.
Notification: Customers must notify Indovia Global within 7 days of receiving the goods, providing photographic evidence and a detailed description of the issue.
Approval: Returns require written approval from our quality assurance team.
Process: Upon approval, customers will receive instructions for returning the goods. Return shipping costs may be borne by the customer unless otherwise agreed.
Perishable Goods: Returns of perishable goods (such as fresh vegetables, fruits, and certain dehydrated products) are generally not accepted unless there is a clear quality issue confirmed by Indovia Global.
Eligibility: Refunds are provided only for approved returns or where there is a failure to meet agreed product specifications.
Processing Time: Refunds will be processed within 15 business days after receipt and inspection of returned goods.
Method: Refunds will be issued via the original payment method unless otherwise agreed.
Partial Refunds: In some cases (e.g., minor quality issues), a partial refund may be offered instead of a full return.
International Orders: Refunds for international shipments may be subject to additional customs and shipping charges, which will be communicated during the claim process.
For return or refund inquiries, please contact:
Note: This policy applies to all products sold by Indovia Global unless otherwise agreed in a written contract. Indovia Global reserves the right to amend this policy without prior notice.